How do I know if this service is for me?
- The person you are caring for has limited or no family support.
- Your family has just become involved with helping the individual and needs direction about available services.
- The person you are caring for has multiple medical or psychological issues.
- The person you are caring for is unable to live safely in his/her current environment.
- Your family is either “burned out” or confused about care solutions.
- Your family has a limited time and/or expertise in dealing with your loved ones’ chronic care needs.
- Your family is at odds regarding care decisions.
- The person you are caring for is not pleased with current care providers and requires advocacy.
- The person you are caring for is confused about his/her own financial and/or legal situation.
- Your family needs education and/or direction in dealing with behaviors associated with dementia.
What is the benefit of implementing Lifestyle 360 Program in my home.
- Personalized and compassionate service — focusing on the individual’s wants and needs.
- Accessibility — care is typically available 24 hours a day, 7 days a week.
- Continuity of care – communications are coordinated between family members, doctors and other professionals, and service providers.
- Cost containment — inappropriate placements, duplication of services, and unnecessary hospitalizations are avoided.
- Quality control – aging life care services follow ALCA’s Standards of Practice and Code of Ethics.
How do I know how much help my mother will need? Her needs are changing.
We can do as little as a one hour consult or provide the comprehensive services of a guardianship and everything in between. An assessment will help us answer your questions.
I am 80 years old and live by myself. I don’t have any family. I have a housekeeper once a week who shops and does the laundry. My lawyer says I need somebody who could help me in case of illness. Do you do that?
Yes, we can serve as an emergency backup. For example, if you were to fall and needed to go to the emergency room, we could meet you there or send someone to be with you, talk with your doctor and help you plan for the return home.
My parents are doing fine right now but my family and I will be vacationing out of town. I need someone to do what we would do while we’re away and then hand it back to us when we return. Can you do that?
Absolutely! We provide a time limited “peace of mind package.” Sometimes families even arrange with us to be on backup standby for weekend getaways or short business trips.
Can’t I just get my family to help?
- Of course you can; however, with increased work schedules and personal demands, an added responsibility takes a toll on your loved one. Other seniors have loved ones that live in other states.When they visit, they prefer spending time with their loved one–not doing chores and running errands.
My mother doesn’t think she needs any help. How can we ever get her to talk with you? And how do I explain who you are or what you do?
We always manage to connect, but sometimes it takes some strategizing and a little time. Try to think of what matters to your mother that could give us an “in”. For example, your mother may think that she doesn’t need help but that it might be a relief for someone to straighten out her insurance reimbursement or balance her checkbook once a month.
Can’t I use a homecare agency?
- Of course you can; however, we provide a specialized focus on lifestyle management. Each Lifestyle Coordinator is backed by knowledge and experience in advising seniors and their families. We are there to assist you in daily living, challenging times, and major transitions. Homecare agencies have a core competency in personal care which include bathing, grooming, and other activities of daily living. They typically work with clients after they become sick or disabled. We work with client in optimal health as well as declining health. Many of our clients use SLC for our expertise and access to resources that such agencies do not provide. We can save you time, money and a lot of headaches!
Why is this service important?
- First, seniors and family caregivers are working longer. Calling out of work constantly places a higher strain on employee-employer relationships and ultimately, career longevity. Second, with advancements in healthcare, older adults are constantly on the go! These adventurous individuals need someone with the know-how to take care of things in their absence. Third, some seniors will experience conditions that will decrease their ability to do things they are used to doing; however, they still value their independence from family members. Family relationships can become “transactional” where the caregiver feels that every time, he or she has to see mom, she has to also run her errands, do her laundry, and clean up her yard. Many seniors feel they are a bother to their family members. This may place a huge strain on relationships.
- Senior Lifestyle Concierge helps our clients get back to enjoying the things that matter the most to them. Senior Lifestyle Concierge operates based on the most basic of premises: Seniors want things done, but just do not have the time, ability or support to do them. Our goal is to bring balance and rhythm to our clients’ lives through our outsourcing their to-do list.
What makes your service unique?
- Unlike non-medical senior care companies, we do not simply focus on healthcare or personal care. There are many other factors that will affect our elders’ well being as well. We take a holistic approach and attempt to reduce the stress faced by many seniors and caregivers by providing an extra hand to keep their home intact and provide seniors access to resources quickly and efficiently.
I don’t want strangers in my house. What if I don’t like them?
- We are a reputable local business serving the Roanoke Valley since 2009. The owner is very active in the community. Any employee or service provider is thoroughly screened. We strive to find the right fit and provide a single Lifestyle Coordinator or service professionals with whom you become familiar and no longer consider a stranger.
Who uses your services?
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Senior Lifestyle Concierge services supports baby boomers, caregivers, and older adults who need more time, want to remain in their own homes, or those who are in transition to a smaller home or other senior living arrangements.
What Do You Do For Senior Residential Communities?
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Our concierge service also supports seniors in nursing facilities, continuing care retirement communities, assisted living facilities that want to take their service to another level. We can provide personalized attention to our clients so you can focus on your core competencies. The services we provide to individual clients can be catered these communities. We will help their clients move into their facilities, and we will provide concierge services at the facility. We will even extend concierge services as an added employee benefit.
Do you accept insurance?
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Because we do not provide skilled nursing care, which are covered by Medicaid or Medicare. Senior Lifestyle Concierge, LLC is a private pay company. This means we bill you directly and receive payments from you through check or credit card only.
Are materials, expenses and taxes included in your hourly rate?
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No they are not; they are the responsibility of the client.
How Do I Make Requests?
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It’s easy…CALL US at (540)-523-1150 . We are constantly working with members, so if no one is available to answer at the moment please leave a message and a Lifestyle Manager will contact you.
What is your privacy policy?
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The privacy of our clients is of the utmost importance to Senior Lifestyle Concierge. All business, personal and credit card information collected by Senior Lifestyle Concierge will remain private and confidential. We do not sell information. The only time we share any information about our clients to third party members is when the client needs a referral and that is based on your permission.
What does signing on with Senior Lifestyle Concierge commit me to?
You are only committed to whatever you choose from our service agreement menu. Services may be augmented or terminated by you at any time. Any retainer advance remaining at the time of termination will be returned to you.
Is This Service For Me?
Senior Lifestyle Concierge serves a number of clients which include:
- Baby Boomers (50+) desiring the freedom and flexibility to spend time as they choose.
- Older Adults (65+) who are independent; yet, occasionally need an extra hand with certain household tasks
- Family caregivers working long hours, need a helping hand or who want to spend more time with their loved ones.
- Out of town, elder caregivers who need someone to help coordinate their parents schedules in their absence.
- Sandwich generation who need to help balancing aging parent’s needs with their children’s needs.
